Last Updated: April 2026
Thank you for shopping with Katana Hanna.
Each piece is created with attention to detail. Please read our Delivery & Return Policy before placing an order.
Order Processing & Shipping
All items are sold exclusively from our available catalog and are not made-to-order.
Orders are typically shipped on the next business day after payment confirmation.
During holidays or high-volume periods, processing times may be slightly extended.
Shipping
We currently ship within the United States and Canada.
Delivery times depend entirely on the postal carrier and may vary based on:
delivery regionpostal carrier operationsweather conditionsholidays and high-demand periods
Katana Hanna is not responsible for delays caused by postal carriers, weather conditions, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect shipping address is provided, additional shipping charges may apply.
Delivery Conditions
Please inspect your package upon delivery.
If your package arrives visibly damaged, please document the condition of the packaging and contact us within 48 hours of delivery at:
moc.liamg%40annah_anatak
To help us review the issue, we may request:
photos of the packagingphotos of the damaged itemshipping label information
Claims submitted after 48 hours may not be eligible for review.
Returns & Exchanges
Most sales are considered final.
However, return requests may be submitted within 7 days of delivery under the following conditions:
the item must remain in its original conditionthe item must not be damaged, stained, altered, washed, or wornthe item must show no visible signs of useoriginal packaging is preferred whenever possible
Customers are responsible for all return shipping costs.
Shipping fees are non-refundable.
Once the returned item is received and inspected, approved refunds will be processed to the original payment method.
Returns that do not meet these conditions may be refused.
Non-Returnable Items
Items are not eligible for return or refund once they have been received and subsequently damaged, altered, or used by the customer.
Returns will not be accepted for items that show signs of wear, washing, stains, odors, misuse, improper care, physical damage, or any other condition indicating the item has been used after delivery.
Color & Product Variations
Please note that slight differences in color, stitching, fabric texture, and overall appearance may occur.
Product colors may also appear differently depending on monitor settings, lighting conditions, and device screens.
These variations are normal and are not considered defects.
Lost or Stolen Packages
Katana Hanna is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier.
If you experience a delivery issue, please contact the shipping carrier directly.
Contact Information
For questions regarding shipping, returns, or exchanges, please contact:
Katana HannaMukilteo, WashingtonEmail: moc.liamg%40annahaveiatarak